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customer service


Welcome to Elisabetta Franchi Customer Care section, where our specialists will be pleased to assist you.
You will find answers to some of the most frequently asked questions concerning our sale conditions and our services, together with detailed information about your online purchases, such as your order status, shipping and delivery times or return procedure.
If you need assistance in order to improve your shopping experience, please don’t hesitate to contact us by phone at the following number 8-495-909-8553 (for Moscow) 8.800.234 7244 (for Russia) or by email at: or fill the following form with your request.

customer care

Our Customer Care team will be pleased to help you from Monday to Friday, 10.00 -19.00 Moscow time