Change Size
We hope the items will be just perfect for you!
However, should the size not fit, you have the possibility to request a size exchange, subject to product availability, and completely free of charge.
RETURN REQUEST FOR SIZE EXCHANGE
| HOW TO SUBMIT A RETURN REQUEST FOR SIZE EXCHANGE AS NON REGISTERED CLIENT (GUEST ORDER) | HOW TO SUBMIT A RETURN REQUEST FOR SIZE EXCHANGE AS REGISTERED CLIENT |
|---|---|
| 1. Access the Page | 1. Access your Personal Area |
| 2. Go to "My Orders" and click on the order that you wish to return. Click on the Return button | 2. Fill in the form with your order number (without the # symbol), your Last Name and your e-mail |
| 3. Fill in the form with the items you wish to return and select " Size change" as Solution | 3. Fill in the form with the items you wish to return and select " Size change" as Solution |
You will receive:
An email confirming the receipt of your return request and the corresponding RMA number;
An Order Confirmation of your New Size order.
Within 1-2 working days you will receive two emails from our Customer Care: a confirmation email with the authorisation of the size exchange and one email with a pre-paid label that you can use to return the items.
Please print the authorisation email and place it inside the package with the items to be returned; please print the pre-paid label as well and affix it outside the package, making sure to cover the previous delivery label.
Arrange for a pick-up directly at home by visiting https://mydhl.express.dhl/it/en/home.html or deliver your parcel to a DHL service point https://locator.dhl.com/.
Once your return will be delivered to our warehouse, your New Size order will be prepared and shipped.
Once available you will be then sent with a Shipping Confirmation email complete of your new tracking number to monitorate your parcel.