Elisabetta Franchi

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      Returns & Refunds



      We hope you enjoy the products you order!

      If you change your mind, however, the return request must be completed directly online within 14 days of receipt of the order.


      The right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.); in order to cancel, the product must be complete new, unused, without removing the anti theft device and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
      The right of withdrawal cannot be applied to products for which the Customer has requested personalisation.




      OPENING OF RETURN PROCEDURE


      IF YOU ARE A REGISTERED USER:IF YOU ARE A GUEST USER:




      MODE OF RETURN


      5. Should you have decided to proceed with the:



      IF YOU ARE A REGISTERED USER:IF YOU ARE A GUEST USER:



      WHERE SHOULD I SEND MY RETURN IN THE CASE OF A STANDARD RETURN?


      If you proceed with Standard Return, the products must be sent to the following address:



      Betty Blue spa blocco 2 Via Turati, 6G 40057 – Quarto Inferiore di Granarolo dell’Emilia(BO) – Italia


      * In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice for returns.
      Please download PROFORMA INVOICE

      This is the pro forma invoice ONLY FOR USA PROFORMA INVOICE

      The pro forma invoice must be correctly filled in and attached to the outer side of the box (never put it inside the box).
      If you are returning an item from a non-EU country, please also communicate the return tracking number by sending an e-mail to our Customer Service [link]. This will facilitate the customs clearance process of your shipment.

      Please note that returns from non-EU countries may take longer due to the customs clearance procedure.

      The customs clearance procedure does not depend on Elisabetta Franchi: if your parcel is held up in customs, you can contact the courier in charge of the shipment for further updates.

      We assure you that the timing of the customs clearance procedure will not affect your refund.




      REFUND


      As soon as your return is delivered to our warehouse, the Quality Control Department will carry out the appropriate checks. In the event of a positive outcome, we will send you an e-mail acknowledging receipt of the return and disposition of the refund.

      The refund will be made within 14 days after receipt of the goods via the same payment method used to confirm the order.

      Please also note that the technical time to obtain reimbursement depends on the internal procedures of your credit institution.




      RETURN FOR FAULTY OR INCORRECT PRODUCT


      Elisabetta Franchi is committed to providing quality products and services. If, for any reason, you should find any defects in the materials or workmanship of your purchased product, please contact our Customer Service who will be happy to assist you as soon as possible.

      Please note that the guarantee does not cover damage caused by normal wear and tear of the shoes or any kind of incorrect maintenance of the product.

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      © 2024 Betty Blue S.P.A. Via Viadagola, 30 - 40057 - Quarto Inferiore di Granarolo Emilia (BO) - Italia P.I. 01842471201 - REA BO392459 - Powered by FiloBlu