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    Ef Onlus Foundation

      Change Size



      We hope the items will be just perfect for you!
      However, should the size not fit, you have the possibility to request a size exchange, subject to product availability, and completely free of charge.




      RETURN REQUEST FOR SIZE EXCHANGE




      HOW TO SUBMIT A RETURN REQUEST FOR SIZE EXCHANGE AS NON REGISTERED CLIENT (GUEST ORDER)HOW TO SUBMIT A RETURN REQUEST FOR SIZE EXCHANGE AS REGISTERED CLIENT



      You will receive:
      An email confirming the receipt of your return request and the corresponding RMA number;
      An Order Confirmation of your New Size order.



      Within 1-2 working days you will receive two emails from our Customer Care: a confirmation email with the authorisation of the size exchange and one email with a pre-paid label that you can use to return the items.
      Please print the authorisation email and place it inside the package with the items to be returned; please print the pre-paid label as well and affix it outside the package, making sure to cover the previous delivery label.


      Arrange for a pick-up directly at home by visiting https://mydhl.express.dhl/it/en/home.html or deliver your parcel to a DHL service point https://locator.dhl.com/.


      Once your return will be delivered to our warehouse, your New Size order will be prepared and shipped.
      Once available you will be then sent with a Shipping Confirmation email complete of your new tracking number to monitorate your parcel.