Orders & Payments
The only products offered for sale by FiloBlu are those shown on FiloBlu's website at the time of placing the Order, as they are described on the relevant information pages.
However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask FiloBlu, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
Correct receipt of the Order shall be confirmed by FiloBlu by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.
Prices and Payment Methods
With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
The following payment methods are accepted:
Once you’ve selected your card type, you will need to enter the full number on the front of the credit or debit card without spaces, plus the expiry date, the security code (CVV/CVC) on the back of the card, and the cardholder’s first and last name.
We accept the following credit and debit cards: Visa, Visa Electron, CartaSi, PostePay, Mastercard, and American Express.
The order amount will be blocked on your card and will only be debited once the order is invoiced. In case of a total or partial order cancellation, the amount reserved on your card will be automatically released. Release times may vary depending on the credit institution issuing the card.
You will need to log into your PayPal account to make a payment and validate your shipping address.
Depending on your preference, the amount will be debited from the credit or debit card linked to your PayPal account or directly from your bank account.
Find out more about the deferred payment option and how to use it online.
Apple Pay is the payment method for Apple users that allows them to link their credit or debit cards to the Wallet app on their iPhone or Apple Watch, Mac and iPad.
You can use this payment method online in Safari and in apps if Apple Pay is available as a payment option.
Your card data is not stored on devices or stored on Apple servers, but a unique code is used for the transaction for added security.
GOOGLE PAY (for European Union countries only)
Google Pay is a quick and easy way to pay on websites, apps and stores using cards registered in your google account. Google pay protects your data and those of your cards during payment.
BANK TRANSFERS (for European Union countries only)
In the case of purchase by bank transfer, the bank details, including the reason for payment (which must be stated correctly in the bank transfer request), will be provided with the order confirmation.
Goods will only be dispatched once payment has been received.
BLIK payments are convenient and safe – you enter the BLIK code and confirm the transaction with your PIN in the banking app.
You do not have to log in to online banking, enter SMS passwords or provide your payment card details. All you need is a phone with your bank’s mobile app.