Returns & refunds
EXTENSION OF THE RETURN PERIOD
We decided to extend the time period allowed for returning items during this holiday season: any item purchased between 1st December 2019 and 31st December 2019 can be returned until 15 January 2020.
For all products purchased from 1st January 2020 onwards the standard return policy will apply.
This policy governs returns or exchanges of products purchased by individuals (“you” or “Customer”) from the United States section of www.elisabettafranchi.com (the “Site”).If you are not fully satisfied with your online purchase, you may exercise your right to return a product by fill the apposite Return form or sending written notice of your desire to return the product within fourteen (14) days of your receipt of the product (a “Return Notice”) to FiloBlu USA, Corp. (“Filoblu”) at the following email address: firstname.lastname@example.org. The Return Notice must include your original order confirmation number and the reason for return, which may include any of the following: [(i) too small; (ii) too large; (iii) item not as pictured; (iv) item damaged or defective; or (v) changed mind. Upon receipt of a Return Notice, FiloBlu shall provide the Customer with instructions on how to carry out the return or exchange.
Registered users can access the "Return" section of their user dashboard and manage return requests.
Unregistered users must complete the form at the following addresses:
UNITED STATES - https://www.elisabettafranchi.com/us/sales/guest/form/
Unless otherwise notified in writing by FiloBlu, shipment of product(s) for return must be sent to FiloBlu at your sole and exclusive expense, to the following address: BettyBlu S.p.A Via degli Orefici, Blocco 35 40050 Funo Di Argelato (BO) Italy, within thirty (30) business days of your receipt of the product(s). All products sent to FiloBlu for return or exchange must be returned new, unused, in the original box and/or packaging, with all labels, tags, leaflets and/or certificates intact and affixed (if applicable), and accompanied by the original invoice. FiloBlu will not accept returns of used, worn, altered or damaged items. FiloBlu reserves the right to reject any return or exchange of product(s) that does not meet any or all of these requirements, as determined by FiloBlu in its sole and exclusive discretion. In the event of such rejection, FiloBlu shall deliver the product back to the Customer at the Customer’s sole cost and expense.
The right of withdrawal cannot be applied to products for which the Customer has requested personalisation.
In the event of a return or exchange, the risk of loss shall be borne by the Customer until the product arrives at the address indicated by FiloBlu for return processing. FiloBlu will inspect all returned shipments promptly upon delivery, and in the event of any damage or loss in transit, FiloBlu shall notify the Customer so that the Customer may file a complaint or take any other action necessary against the applicable courier. FiloBlu agrees to cooperate with the Customer to provide evidence of such damage or loss to the extent reasonably practicable, provided that doing so does not unduly burden FiloBlu, including, without limitation, by shipping the product back to the Customer at Customer’s sole cost and expense.
Upon receipt of any returned products and inspection of the same by FiloBlu, if FiloBlu determines, in its sole discretion, that all of the above conditions for return or exchange have been met, FiloBlu shall, as requested by the Customer, either (i) arrange to refund the Customer for the amount paid for the product, exclusive of shipping and handling charges, taxes, custom duties and other charges related thereto, or (ii) ship the exchange product to the Customer, subject to availability. Refunds or exchanges, if any, shall be executed within approximately fourteen (14) business days from the date that the returned product is received at the FiloBlu warehouse. Such time frame is an estimate only, and FiloBlu shall not be liable for failure to issue refunds/execute exchanges in the time frame estimated. Refunds shall be issued via the same payment method used by the Customer in the initial transaction. Please note that, with respect to payments made by credit card, depending on your credit card company, it may take an additional 3-10 business days after your credit is applied for it to post to your account.
Filoblu is unable to process returns for purchases made in retail stores. If received by Filoblu, these items will be sent back to the Customer, at Customer’s sole cost and expense. For retail store returns, please bring the product back to the store at which the purchase was made.