Elisabetta Franchi

Clothing

Bags

Shoes

Accessories

Iconic

Special prices

Collections

EF World

Social Wall

    Ef Onlus Foundation

      Change Size



      We hope the items will be just perfect for you!
      However, should the size not fit, you have the possibility to request a size exchange, subject to product availability, and completely free of charge.




      RETURN REQUEST FOR SIZE EXCHANGE




      HOW TO SUBMIT A RETURN REQUEST FOR SIZE EXCHANGE AS NON REGISTERED CLIENT (GUEST ORDER)HOW TO SUBMIT A RETURN REQUEST FOR SIZE EXCHANGE AS REGISTERED CLIENT



      You will receive:
      An email confirming the receipt of your return request and the corresponding RMA number;
      An Order Confirmation of your New Size order.



      Within 1-2 working days you will receive two emails from our Customer Care: a confirmation email with the authorisation of the size exchange and one email with a pre-paid label that you can use to return the items.
      Please print the authorisation email and place it inside the package with the items to be returned; please print the pre-paid label as well and affix it outside the package, making sure to cover the previous delivery label.


      Arrange for a pick-up directly at home by visiting https://mydhl.express.dhl/it/en/home.html or deliver your parcel to a DHL service point https://locator.dhl.com/.


      Once your return will be delivered to our warehouse, your New Size order will be prepared and shipped.
      Once available you will be then sent with a Shipping Confirmation email complete of your new tracking number to monitorate your parcel.